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    FAQ (Frequently Asked Questions)


    1. My tracking number says “Pre-Shipment info sent”…where is my order?
    • We ship all orders placed before 2 pm CST, on the same business day. If you have a tracking number, your order is either in transit to USPS or already at USPS pending to be scanned into their system.  USPS sometimes takes 48-72 hours to scan an item into their system, please be patient and check back at a later time.


    1. I placed an order or attempted to place an order and I’m seeing more than one charge on my card statement. What gives? 
    • When you place an order online or attempt to, our gateway ( puts a hold on the amount of your order. If the order was declined, those funds will automatically become available again typically within 3-5 business days.  If you refreshed the page during the payment process, you may see two identical charges on your statement and if this is the case, only one charge will process whereas the other will automatically fall off your account.


    1. Do you ship to my country?
    • To find out if we ship to your country or not, attempt to place an order with your current billing and shipping address and our checkout system will notify you if we cannot ship to your area at this time.


    1. Do you accept PayPal as payment?
    • Due to PayPal terms of service, we are unable to use PayPal to process payment. We do accept all major credit and debit cards as well as GoCoin which accepts BitCoin (BTC) and LiteCoin (LTC).


    1. I’m looking for an e-liquid, device or accessory that I don’t see on your website, can you help me?
    • We’d be happy to help you out. If you’re looking for something specific that we don’t have on our site, send an e-mail to with the subject line “Product Request” and let us know what you’re looking for.  If we have the ability to order what you’re looking for, we can give you a price and let you know an estimate of how long it would take to get it ordered for you. 


    1. I just placed an order but I chose the wrong item(s), how can I change my order?
    • If you make a mistake on an order you placed, please send an e-mail immediately to with the subject line “Order Error” and provide us with your order number or the name on your order, as well as what the incorrect item(s) are. Keep in mind, we ship all orders as fast as possible so if you wait to e-mail us, your order may be shipped at which point we cannot change it.


    1. I need help with something else.
    • If you have a question about anything related to our site or services that you don’t see answered above, feel free to reach out via e-mail to or via social media @elevatedvaping