We strive to be as fair as possible regarding products that were received broken or as a result of a mistake. If you receive a defective item, we will ship a replacement to you immediately. We do ask that you return the faulty item so that we can have it replaced by the manufacturer.
You may also return most new, unopened items within 14 days of purchase for a full refund other than liquids. We will always pay the return shipping if the return is the result of a mistake on our part (ex. you received incorrect item, defective item etc). Please contact us immediately using the contact us page to resolve any concerning issues.
Opened and used items are not warrantied as there is no way to determine if the item is faulty due to user error.
Liquids are not able to be returned for credit or exchange. Taste is subjective and when liquids are returned they are not able to be sold again therefore we do not accept any sort of return. We cannot guarantee satisfaction with each liquid and recommend using customer reviews along with flavor descriptions to make purchase decisions.
Drip Tips and other similar items are non-returnable due to the hygienic nature of these items.
Should you expect a refund it takes roughly four weeks of giving your package to the return shipper although we will try to expedite the refund. The time period allocates time for shipping, processing your return and the time it takes for the bank to process our refund request.
If you need a return an item, simply contact us using the contact page and we would be happy to expedite a refund or replacement.